If you use our unlimited broadband service then our Fair Use Policy applies to you.
To ensure everyone gets a fair share of our High Performance we have implemented a 'Fair Use' policy with a 30GB per month Peak Time transfer allowance – this applies to data transferred between the hours of 8am and Midnight, seven days a week. Once the allowance is hit, users will still be able to connect – but limited to 64Kbps transfer rate. Any data transferred between Midnight and 8am does not count towards the Data Transfer Allowance.
Why have one?
Well it's designed to make sure your broadband service is fast and reliable whenever you use it.Some of our broadband customers use file sharing software and download large files like music and videos. This uses up lots of network capacity leaving less available for you. If they're doing this at peak times, it could mean that the speed of your broadband service will be affected.
Am I likely to be affected by the Fair Use Policy?
If you don't use file sharing software or download large files from the Internet it's unlikely you'll ever be affected by this policy. If you do, all we ask is that you do so considerately, perhaps by downloading outside the peak hours of 8am to 12pm.
What will happen if my use is very high?
If you only occasionally have very high usage, we're unlikely to be concerned unless it becomes a regular occurrence. If this does happen then we'll get in touch to help you find ways to reduce your usage.
If your usage continues to be very high, we'll get in touch again. Ultimately, if your usage still remains excessive despite our attempts to help you reduce it, we may have to suspend your service and possibly close your account.
We don't want to do that, and with your support and goodwill we'll work with you to see if we can avoid this happening.
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